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Our Top Ten Tips

  1. Left brain thinker - logical, process driven.
  2. Right brain thinker - random, creative.
  3. How do other people think or see things?
  4. Ever done a personality profile?
    1. Think about how you are.
    2. More importantly think about how others are.
  5. Do others like to get to the point?
  6. Do others like to sit and chat and discuss?
  7. Do others want lots of detail?
  8. Do others like to talk about themselves?
  9. Do others like to listen and observe?
  10. We all have slightly different ways of thinking, doing things and looking at things.
  1. How good are your To Do lists?
  2. Having a clear plan will help you to stay in control.
  3. Have you ever attended a meeting with no purpose?
  4. Have you ever attended a meeting with no action points?
  5. Who is going to say discuss and agree the action points?
  6. Do you get clear action points after every meeting you attend?
  7. Who owns each action?
  8. Be a leader and get people to focus on the key action points.
  9. If the meeting digresses refer to the action points.
  10. Challenge and help others to set their own action points.
action points
  1. Know what you like doing and do it as well as you can.
  2. Work out what you are good at and enjoy and then spend 90% of your time doing it.
  3. Find something that gives you a challenge to achieve
  4. Don’t forget to share your wishes and dreams with others
  5. Tell other people what they are good at.
  6. Motivate others by listening to them.
  7. Listen to others’ ideas and plans.
  8. Let others know what they mean to you.
  9. Make time for others now, not later!
  10. Don’t waste your time on regrets.
  1. Am I aware of my behaviours?
  2. What impact do my behaviours have on others?
  3. Who is in control of my behaviours?
  4. What behaviour should I learn to control?
  5. What behaviour make me feel better about my self?
  6. Is listening can be the best behaviour people like in me?
  7. Demonstrating understanding is even better than listening.
  8. Do people get their perceptions from my behaviour?
  9. If you don’t like people’s perceptions of you  do you need to change your behaviour?
  10. What behaviours do I need feedback on?
action points
  1. Challenge yourself and others to think differently.
  2. Act differently if needed.
  3. Don’t just accept that’s the way it is.
  4. If in doubt - give it a go.
  5. What is the worst thing that can happen? You will learn something from the experience.
  6. Ask others questions and ask yourself challenging questions.
  7. Step outside of your comfort zone and learn.
  8. Have confidence and enjoy the experience of a challenge.
  9. If you have done something similar before you can do it again
  10. Learn from life’s experiences and challenges.
  1. Coaching is about building awareness and responsibility.
  2. What great questions can you ask to help challenge people to build their awareness?
  3. Agree action points and how to achieve them to build self- responsibility.
  4. Encourage others to think for themselves.
  5. Don’t spoon-feed people.
  6. Challenge people to challenge themselves.
  7. Encourage people to learn from their experiences.
  8. Don’t preach and lecture.
  9. You can learn from other people’s experiences when coaching.
  10. Encourage life-long learning.
action points
  1. Focus on what is important and matters to you.
  2. Focus on what you are good at and what you enjoy.
  3. Find time to have a cup of tea on your own and a blank piece of paper. Think and dream a little for yourself.
  4. Try new things, if in doubt - give it a go.
  5. Ask yourself: ‘Where and who makes you think differently?’ We all need a little help sometimes.
  6. Enjoy what you‘ve got and don’t worry so much about what you haven’t got.
  7. Focus on what you can control. Don’t worry so much about what you cannot control.
  8. Promise yourself every day that you are going to enjoy yourself - it’s your choice.
  9. Look after yourself, no one else can do it for you.
  10. Always find something each day to enjoy.
  1. Accept that people communicate in different ways.
  2. People might prefer to communicate in any one of the following ways:
  3. Detail and facts
  4. Get to the point quickly
  5. Want to discuss it and listen
  6. Some want to talk and like to talk
  7. Expect you to have all the information before deciding
  8. Quick questions, quick answers and quick decisions
  9. Like to chat about life before business
  10. Move fast, feel good factor and not too serious.
action points
  1. Change; accept it and try to embrace and understand it.
  2. Change is inevitable and we are only going to get more of it.
  3. How can you learn and take opportunities to improve from the change that is happening around you?
  4. Don’t fight it, live it and try to benefit from it.
  5. In five years, these will be the good old days!
  6. Reflect on how you have adapted to change in the past.
  7. If you don’t embrace change you could be left behind.
  8. Focus on what you can control.
  9. Look for the opportunities in change.
  10. If you don’t like something, change the way you think about it.
  1. It’s a great time to really reflect
  2. Appreciate what you have got
  3. Remember others that have had a positive impact on others
  4. Remember others that have had a positive impact on your life.
  5. Sing!
  6. Spend time with family and friends.
  7. Do something charitable.
  8. Enjoy your traditions.
  9. Take a long walk in the countryside.
  10. Re-connect with people you haven’t seen for a while
  11. Eat, drink and be merry!
action points
  1. What’s gone well for you recently?
  2. What challenges have you faced and overcome?
  3. How did you overcome a recent challenge?
  4. What have you learnt recently?
  5. What can you do now that you couldn’t do 12 months ago?
  6. When have you been outside your comfort zone?
  7. What advice would you give to someone else to boost their confidence?
  8. Name five great strengths you have and how you demonstrate them.
  9. Name five skills you are very competent in.
  10. Well, if you’ve done any of the above before you can do them again!
Confidence part two
  1. Make a list of your achievements.
  2. What difficult situations you have overcome?
  3. When have you felt scared or nervous – but succeeded?
  4. What challenges you have cracked?
  5. Think of disappointments you have dealt with.
  6. Reflect on times you have taken control.
  7. If you have done it before -You can do it again
  8. Enjoy learning and having new experiences.
  9. Go outside your comfort zone.
  10. Reflect on what goes well and understand why it worked.
action points
  1. Challenge yourself to think differently.
  2. How do others see things?
  3. Believe in your creativity.
  4. If you have a negative thought what would be the opposite thought?
  5. Watch creative programmes and talk to creative people
  6. Don’t evaluate ideas until you have come up with lots of different ones.
  7. Accept that wrong ideas may be the source of right ideas
  8. Deliberately search for alternative ideas
  9. Think of ideas based on other ideas and delay evaluation
  10. We take our bodies to the gym– our brains need a work out too!
  1. Who is in charge of your personal development?
  2. How much time do you give it?
  3. What have you learnt about yourself recently?
  4. We all learn from having experiences.
  5. What experiences have you had?
  6. What new experiences could you take on?
  7. What do you need to learn to boost your career and job prospects?
  8. What would help you to improve your current performance.
  9. Develop; skills, knowledge and attitude.
  10. It is never too late to learn and you might need to keep working for another 20 years or more. Think about what you have learnt in the last 20 years.
action points
  1. Find your passion
  2. Work hard to make it happen
  3. You will be good at it
  4. Yes, we should enjoy our work
  5. You will be more motivated if your passionate about it
  6. Enjoyment is a right -so enjoy it
  7. Create time to do meaningful things – not just tasks
  8. Go for it and love it
  9. Let people see your passion, and your smile
  10. Don’t compete with others on how stressed we are.
Development Part Two
  1. Who is in charge of your personal development?
  2. How much time do you give it?
  3. What have you learnt about yourself recently?
  4. We all learn from having experiences.
  5. What experiences have you had?
  6. What new experiences could you take on?
  7. What do you need to learn to boost your career and job prospects?
  8. What would help you to improve your current performance.
  9. Develop; skills, knowledge and attitude.
  10. It is never too late to learn and you might need to keep working for another 20 years or more. Think about what you have learnt in the last 20 years.
action points
  1. Are they really difficult or do they just communicate in a different way to you?
  2. Try and understand how they see things.
  3. Ask them questions to help them explain themselves and so you can understand.
  4. Don’t pre-empt their views or what they will say.
  5. Try and change your behaviour and not force them to change theirs.
  6. You don’t have to agree with someone, but you can still understand why they think that way
  7. The more different personalities you can get on with the better. influencer and communicator you will become.
  8. You can only influence someone if you know why they think that way.
  9. There is no such thing as bad weather, only inappropriate clothing.
  10. There is such thing as difficult people - only inappropriate ways of communicating with them.
  1. Energy breeds energy.
  2. Sleep well.
  3. Rest well.
  4. Eat well.
  5. Exercise well.
  6. Laugh and smile lots.
  7. Know how to switch off.
  8. Focus on what do you enjoy?
  9. Take up new challenges to keep motivated.
  10. Don’t procrastinate.
action points
  1. How empowered are you in your role?
  2. How empowered do your team feel that they are?
  3. How does it feel to be ‘unempowered’ or ‘disempowered’?
  4. What does empowerment look like to your team members?
  5. Remember that people need to be enabled to do a task – before they are empowered to do it.
  6. Coaching helps to facilitate empowering of others.
  7. Build others’ confidence alongside their empowerment.
  8. Be trustworthy and trust in others.
  9. Build capability and commitment.
  10. If you don’t let go and empower others you will never be able to develop your role/ career.

Giving Feedback

  1. Praise strokes the ego, and feedback helps the person understand the impact of their actions.
  2. Provide feedback on good performance as much as you do on poor performance.
  3. Provide feedback soon after the event – in person, not by email.
  4. Base feedback on facts – provide examples.
  5. Always base it on behaviour not personality.
  6. Help the person to understand the effect of their actions.
  7. Try and coach the person you are giving feedback to come up with answers.
  8. Work out a solution.
  9. Thank them for working through the issue.
  10. Review and provide follow up feedback.
action points
Receiving Feedback
  1. Are you better off knowing what people think?
  2. Ask for examples if you need clarification.
  3. Don’t get defensive – be honest.
  4. Acknowledge what is true- they will respect you for it.
  5. Ask them for ideas on what you could do differently.
  6. Agree action and take control.
  7. Ask for feedback in the future to make sure they are happy with the changes you have made.
  8. Feedback is a gift - learn from it.
  9. Reflect on past feedback – did you learn from it? With hindsight was it beneficial?
  10. Accept it and move on and thank the other person.
  1. What is happiness to you?
  2. What does it look like?
  3. What does it feel like?
  4. Day dreaming needs more practice.
  5. Being happy can be a choice.
  6. Do you spend enough time doing what you enjoy and love?
  7. Spend time with important people.
  8. Watch more films, listen to more music.
  9. Get outdoors more.
  10. Find a new hobby.
action points
  1. Ask great questions
  2. Listen carefully
  3. It’s about them, not you
  4. Challenge them
  5. Help them to see they can come out of their comfort zone
  6. Provide encouragement
  7. Give honest feedback
  8. Help them to break down the steps to achievement
  9. Give them examples of their previous achievements
  10. Say well done when its deserved
  1. Have a great heading.
  2. Write in bullet points clearly.
  3. Leave opinions and humour that could come back to haunt you out of emails.
  4. Treat it as a short presentation: intro, content and action.
  5. Do you have to cc it to every one?
  6. Only look at your emails three times a day.
  7. The delete button can be your best friend!
  8. You could always talk to the other person and get a response straight away, by phone or face-to-face.
  9. Get someone to filter and delete emails when you are on holiday.
  10. Only send an email if it’s going to help make the right impact, not just to get something out of your inbox.
action points
  1. Do you inspire you?
  2. Do you inspire others?
  3. What inspires you?
  4. What inspires others?
  5. Do you give others positive thoughts and comments?
  6. Where inspires you?
  7. Have a good think about inspiration and practice it.
  8. Create passion and interest.
  9. Make things happen.
  10. Don’t wait for others to make it happen.
  1. Where do you spend most of your time? Doing, managing or leading?
  2. Leadership is the vision, ideas and culture.
  3. Managing is about carrying it out.
  4. Communication, communication, communication.
  5. But not via email!
  6. Processes suffocate ideas and take the will and motivation out of your people.
  7. Create a ‘where there is a will, there is a way’ culture.
  8. Know why your team and people are good.
  9. And let them know why they are good.
  10. Don’t be a control freak, let people take responsibility.
action points
  1. Which way will it take you?
  2. How can you enjoy it?
  3. What is important to you?
  4. Learn from your life experiences.
  5. If in doubt - go for it.
  6. Regret is something you cannot revisit.
  7. Challenge yourself to learn more.
  8. Make time to do things now.
  9. Don’t wait until it is too late.
  10. Don’t be too judgemental in life.
  1. Do you spend most of your time listening or talking?
  2. Good communicators first understand how other people see things and their points of view.
  3. Don’t just listen - try and understand.
  4. Make sure your questions are relevant to what they have been talking about.
  5. Summarise well to show you listened and understood.
  6. Don’t cut other people’s sentences short.
  7. Don’t pre-empt what others will say.
  8. Demonstrate positive body language to show you are listening.
  9. Talk less - listen more.
  10. Listen first - influence second.
action points
  1. Learning - It’s something we can all control
  2. Stop worrying about what others think
  3. Enjoy and let yourself go
  4. More you learn more you will feel motivated
  5. You are never too old to learn
  6. My Aunt got her first iPad at 93
  7. More new experiences you create, the more you can learn
  8. Go grab an experience, one a day
  9. If in doubt, give it ago
  10. You only fail if you don’t learn from the experience
  1. What do people need to know to be a success at their job?
  2. What is expected of them?
  3. Why are they doing it?
  4. When do you want it done by? Ban ASAP.
  5. Who can help them?
  6. Where do they need to be by certain time frames?
  7. How do you want them to do it?
  8. Provide regular feedback on the good and what needs to be improved.
  9. What motivates your people?
  10. What do they think of you? Would you want you as your manager?
action points
  1. Not all meetings are a waste of time; some do get cancelled!
  2. Give someone a gift and finish your meeting on time or, even better, finish early.
  3. What is the purpose and desired outcome of the meeting?
  4. Who will be there?
  5. When it is and when it will finish?
  6. Why are we having the meeting?
  7. Where will it be?
  8. How will you conduct it?
  9. Start on time, finish on time.
  10. Don’t have any other business at the end, put it on the item on the agenda at the start.
  1. Know what motivates you - this comes in very handy sometimes.
  2. Keep your cool in difficult situations.
  3. Build self-esteem and self-confidence.
  4. Don’t talk about what you are going to do – just do it!
  5. Calmness under pressure is a great trait.
  6. Take control of your thoughts and feelings instead of inflicting them on others.
  7. Would you like to work with YOU in a crisis?
  8. Be the one to take the lead in situations.
  9. Ban the words ‘Them’ and ‘They’ only use; ‘Me’, ‘We’ and ‘I’.
  10. Avoid procrastination – do the worst jobs first!
action points
Critical Questions
  1. Am I creating the right balance in life?
  2. Do I respond or react to situations?
  3. Do I believe my thoughts and assumptions?
  4. What is currently going well?
  5. What should I be enjoying and focusing on?
  6. How aware am I of what is happening around me?
  7. Am I acting on auto pilot?
  8. Could I leave the mobile device alone and re-connect in person?
  9. Do I accept things are just the way they are?
  10. Do I practice being non-judgemental?
  1. Others – how do they see their job?
  2. How do they see their career?
  3. How do they see you?
  4. How do they see the company?
  5. What are they prepared to put into the job?
  6. What do they want out of their job?
  7. Does it balance?
  8. Do you give enough recognition?
  9. How good at listening are you?
  10. Praise v feedback; do you give enough?
action points
  1. What do you want?
  2. What do they want? And do you know why they want it?
  3. What is the difference?
  4. What is of value to you?
  5. What is of value to them?
  6. Can you trade?
  7. Can you build more value in what you have to offer?
  8. Reduce the value of what they have to offer.
  9. Never show desperation and keep calm.
  10. Be in control of your behaviours and don’t talk too much.
  1. Remember it’s not all about you.
  2. How can you help others? Try and help first.
  3. Reciprocation is important – don’t just take.
  4. Aim to build long term relationships.
  5. Be the one to keep in touch – be the lead.
  6. Demonstrate that you are thinking of others.
  7. Be a great listener and ask questions.
  8. Decide carefully who to network and work with.
  9. Think about what you want people to remember you for.
  10. Decide how you want others to describe you.
action points
  1. Do regular goal setting.
  2. Set yourself challenges and keep focused.
  3. Know what makes you successful.
  4. Maximise your strengths and minimise your weaknesses.
  5. Be aware of your competition and market place.
  6. Celebrate success and enjoy it.
  7. Get regular feedback on your performance.
  8. Understand your strengths.
  9. Focus on your strengths.
  10. Learn from your successes.
  1. Plan well by knowing the following:
  2. Who you are presenting to.
  3. Why should they listen to you?
  4. What is in it for them?
  5. When are you presenting, what’s the time limit?
  6. Where are you presenting?
  7. How will you deliver and in what style?
  8. Start strong with an overview.
  9. Enlighten with relevant content. How will they remember you next week?
  10. And finish with a strong summary that has impact.
action points
  1. How you feel can be a choice.
  2. Look at what you can control.
  3. Enjoy what you have.
  4. Don’t worry about what you haven’t got.
  5. Learn to live in the moment.
  6. If you have a negative thought, what would the opposite positive one be?
  7. Identify what makes you feel good and plan in time for it.
  8. Be positive - you will enjoy it more.
  9. Who makes you feel positive? Spend time with them.
  10. Get out there and do it. You will enjoy it, or learn from the experience.
  1. Use open questions to get people talking.
  2. Ask what do you think about……?
  3. Ask why is that so important?
  4. How do you think that will work?
  5. Who can help us to do this?
  6. When do you think everyone will be ready?
  7. Where would be the best place to start?
  8. Probing questions get more details.
  9. Reflective questions get people to think.
  10. Closed questions get facts.
action points
Persuading 1 - Critical Questions
  1. How do others see things?
  2. What is important to them?
  3. What motivates the other person?
  4. What will convince them - facts or emotion?
  5. Do they see you as a knowledgeable person?
  6. Are you seen as an expert?
  7. Are you likeable and trust worthy?
  8. Are you consistent in your approach?
  9. Do you get on well with different types of people?
  10. Do you practice using reciprocation?
Persuading 2
  1. Build rapport first – practice mirroring and matching.
  2. If you listen more than you talk, others will like you more.
  3. Always gain mutual agreement.
  4. Make them feel they came up with the idea.
  5. Show appreciation and acknowledge their ideas.
  6. Clearly demonstrate what’s in it for them.
  7. Communicate the authority behind your proposal – who says it’s so?
  8. Frame your suggestion or idea in a way that will make it appealing.
  9. Scarcity builds desire – fear of loss is a great motivator!
  10. Be confident in the benefits of what you are proposing.
action points
  1. Have a clear focus in and out of work.
  2. Plan and prioritise well.
  3. Be organised.
  4. Know what motivates you.
  5. Be calm and considered in your approach.
  6. Be assertive and always aim for a win-win.
  7. Always prioritise based on what will have the biggest impact.
  8. Plan in advance and block out time.
  9. Always be open to new ideas and build on them.
  10. Find time to network.
  1. Remember that you can do it.
  2. Life is for living and enjoying.
  3. Don’t let obstacles get in the way.
  4. You have more control over your future than you are often willing to admit.
  5. You’ve have done it before, so you can do it again.
  6. If others can do it so can you.
  7. If in doubt give it a go.
  8. You are free to enjoy what you do and have fun.
  9. List your achievements and say well done to yourself.
  10. The first step to achieving something is often the hardest.
action points
  1. Only buy one book at a time.
  2. Challenge yourself to read articles on different subjects.
  3. Read an article and pause to appreciate what you’ve learnt.
  4. Aim to read one book a month.
  5. Ask others for recommendations.
  6. Is browsing social media really reading?
  7. What’s the last personal development book you read?
  8. Read about people who inspire you.
  9. Read fiction to inspire different ways of thinking.
  10. Turn off the telly and phone and open a book.
  1. Find your core purpose in life - what is REALLY important to you?
  2. Practice being a calming influence on others.
  3. Know yourself - and be clear about your strength’s
  4. Pause to make time to think before responding.
  5. Build belief in your abilities.
  6. Express your emotions through talking, writing or drawing.
  7. Look for the learning in every situation.
  8. Improve your problem solving skills.
  9. Embrace change.
  10. Learn to enjoy the moment.
action points
  1. Build self-esteem and confidence.
  2. What has gone well recently and how have you been successful?
  3. If you have done it before you can do it again?
  4. How do other people see you? Get feedback.
  5. What have you learnt recently?
  6. Base your confidence and self-esteem on good factual achievement of success or good performance.
  7. Come out of your comfort zone regularly.
  8. How would you positively describe yourself in 30 seconds?
  9. Every time you come out of your comfort, reflect on what you have learnt.
  10. Would you want to work with you? What are your positives?
  1. Think of all the things that you say to yourself that you would like to do – then write them down.
  2. Seek out new experiences.
  3. What new places would you like to see?
  4. Note things that you enjoy.
  5. What is stopping you?
  6. Do you have a hobby?
  7. What helps you switch off?
  8. What talents do have outside of work that you need to explore?
  9. What are your passions and do you spend enough time on them?
  10. Make a plan for how you will spend time on them.
action points
  1. What do they want, need or desire?
  2. Ask questions to establish information and do something brilliant with the answers.
  3. Find critical timescales.
  4. Find buying-motivating factors.
  5. Only talk about things that are of interest to the audience.
  6. Present solutions and benefits.
  7. Don’t do all the talking.
  8. Always ask for the business when you have satisfied their needs, wants and desires.
  9. Don’t sell  - get people to buy from you.
  10. Satisfy your customers’ needs profitably.
  1. Plan them early at the start of the holiday year.
  2. Don’t get stressed with work before you go.
  3. Get someone to look at and deal with your emails.
  4. Have emails that are not relevant deleted.
  5. Manage your team so they can survive when you are away.
  6. Blackberry and apples are for eating on holiday!
  7. Plan it, do it, love it.
  8. Don’t end up carrying holiday over and taking it January, unless for something special.
  9. Make holidays memorable.
  10. Try something and somewhere new.
action points
  1. What is the team goal?
  2. How can they achieve it?
  3. What is the skill set of your team?
  4. Do you know the team’s strengths?
  5. Keep team meetings and activities fresh.
  6. Celebrate success.
  7. Understand why you are a top performing team.
  8. Learn from each other’s experiences.
  9. Tolerance creates well being.
  10. Focus on what you can offer - don’t wait for others to do it.
  1. Think of someone you admire - how would they do it?
  2. What places help you to think differently?
  3. Who makes you think differently?
  4. What makes you think differently?
  5. Create day dreaming time.
  6. If you have a negative thought – what is the opposite positive thought?
  7. Imagine you are starting with a blank piece of paper.
  8. Don’t evaluate other people’s ideas - build on them.
  9. Always focus on solutions and answers.
  10. Create a time deadline or a desperate need.
action points
  1. What is more important - time or money?
  2. Spend your time wisely.
  3. What is the purpose /goal of your job?
  4. What is the purpose/goal of your life?
  5. Spend time on things that make the biggest difference.
  6. Identify what you can delegate – and delegate it!
  7. Don’t do things just because think you should do them, or like to do them.
  8. Learn to say ‘no’ with an alternative solution.
  9. Plan in things that help you to achieve your purpose or goal.
  10. Plan in time for you to think, relax and enjoy the moment.
  1. Don’t waste time but do daydream.
  2. Think about things you enjoy.
  3. Think about things you are good at.
  4. Do you spend enough time doing them?
  5. Think about places and environments that make you think differently.
  6. Create a vision for yourself and others.
  7. Share your vision.
  8. Be clear about what you want it to be like.
  9. Work out how to get there.
  10. Ask other people about their ‘vision’.
action points