Programmes Available:

Programme of the Month - January 2014

The Essentials of People Management
(Managers and Supervisors 4 half Days + optional 5th half day)


Course Aims

To provide Managers and Supervisors with the fundamental skills and confidence to effectively manage their teams to produce team and corporate objectives. To give the right skills and thinking patterns to be creative in getting the best out of team members and to improve one’s personal awareness and effectiveness.

Course Objectives

By the end of this training programme you will be able to:

Identify the key elements of the Managers and Supervisors role.
Identify effective management/ supervision styles.
Demonstrate essential objective setting and delegation techniques.
Deal with difficult situations in a positive and effective manner
Demonstrate effective communication skills
Apply time management techniques to aid personal effectiveness
Identify key motivating factors for their team members
Identify and demonstrate key team building skills
Manage your own and others personal development
Deal with difficult situations in a positive and effective manner
Develop skills in communicating information



Day One – Half Day

The Managers and Supervisors Role
What does the role involve?
What does the business need?
What are the skills needed
Understanding different styles of communicating
The effective v the non-effective
The Who, What, Where, When, Why and How of Management
What do you contribute in your role?

Personal Effectiveness
Purpose of your job
Effective time management
To do lists and being in control
Planning and prioritising your tasks and time 


Day Two – Half Day

Objective Setting and Delegation
How to set tasks and objectives
How to communicate what needs to be done
The complete delegation process
How to ensure the correct standards are met

Giving Feedback
When do you give feedback?
Praise v Feedback
What we can give feedback on

Dealing with Performance Management Issues
Lateness and underperformance
Dealing with situations and not just passing them on


Day Three – Half Day

Effective Communication
The impact you have on others and how you come across
Leading by example
Understanding others first
Do you really listen and non-verbal communication
Assertive behaviour, not aggressive or passive

Appraisal Processes - Personal Development and Developing Others
Unlocking your Potential and others
Learning as a culture
How people learn
SWOT analysis
Opportunities to learn
What is involved?
Using them as a development opportunity

Prevention rather than Disciplinary
(Link to back to giving feedback and on-going Appraisals and one to ones)
Company process and procedures
The importance of on-going verbal and written communication


Day Four – Half Day

What turns you on?
What turns others on?
Key motivation theories proved and put into practice
Knowing your people

Giving People Information
One to ones
Team meetings

Effective Team Building
How teams develop
How well does your team work
Strengths and improvements
Your role
Keeping them to perform well
A high performing team in action

Action Planning
The way ahead
Transferring learning to the work place
Course follow up

End of Programme review and action plans


Day Five – Half Day (optional)

Individual Presentations on Key outcomes and how they have applied the learning to their everyday work and feedback, presented to David Yeabsley and Senior Managers


Course Overview

This course will provide Managers and Supervisors with the skills and knowledge to effectively use management tools in the development and continuous improvement of their team‘s performance. The course sets out to demonstrate the importance of the management roles and what is required of Managers and Supervisors in a very demanding and competitive industry. Time will specifically be spent looking at how the participants deal with every day work issues in people management situations along with how effectively they manage their time and that of others.

The second day of the course will focus more on people skills than processes and how the Managers and Supervisors can unlock the potential of their people in the working environment to develop and achieve more. The use of continual feedback will be an important theme to help develop team members as a management tool and the benefits it will bring both the manager and the team member in improving performance and identifying development opportunities for individuals and the business.

Throughout the course the key learning points will be based around the ability the participants have in applying the right communication styles for different situations. Unlocking their potential and the potential of others is also an important theme in any organisation and we will continually cover what people are doing and can do to help achieve this. Also the course will focus on the need for people to up their self-awareness on the impact they have on others and how people take responsibility for their actions and what they contribute to the organisation.

The Course Methodology

The course will be very interactive to ensure the participants can practice some of the techniques and produce some of the groundwork in being more effective as a manager in achieving team and corporate objectives.