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Programmes Available:


Sales and Customer Service


Please remember all these programmes can be tailored to specific needs taking different content from programmes to match the desired outcomes for your people and your business.

Managing our Customer Relationships with Confidence

The programme is to give the participants the skills and confidence to effectively deal with all of their customer needs in a manner that will promote the profile of the company and increase sales and customer satisfaction. The course will provide techniques to deal with potential difficult and demanding customers and situations whilst promoting the organisation in a positive way to its potential customers and clients.

By the end of this course the participants will be able to identify and demonstrate excellent customer services and fully understand what do we offer and how do we want to be perceived along with identify your brand ‘Product to Customer service’. The programme will also look at demonstrating effective communication skills to aid a quality service and provide ongoing, mutually beneficial customer relationships and deal with difficult situations confidently and effectively.


Account Management – Building Effective Relationships

The purpose of this programme is to provide Account Managers with the confidence to create a clear sales strategy with existing customers and new relationship management skills to maximise business sales opportunities and set up profitable long term relationships. The programme will provide the participants with a range of sales, negotiation, communication and personal effectiveness skills to continue the on-going success with their customers to maximise business opportunities.

All of the participants will be challenged to focus on new ways of working and take on new skills to manage their customers effectively by effective planning to enable all Account Managers to prioritise and manage their customers to achieve their sales targets. Time will also be spent on how to make such an impact you customers become business partners.


Difficult and Demanding Customers

Being able to deliver a great level of service to all types of customers who in today’s markets have ever high expectations can set organisations apart.

This programme will give the participants the skills and confidence to effectively deal with all of their customer needs in a manner that will promote the profile of the company and increase sales. The course will provide techniques to deal with potential difficult and demanding customers and situations effectively so the customers are fully satisfied and the organisation maintains high levels of sales and customer retention.

The programme covers:


Creating a Customer Care Culture and Brand

Developing the right customer and care culture in most organisations is vital to ensure that the employees understand how their actions and behaviours effective the company’s customers.

Creating a Customer Care Culture will help people to effectively deal with all of their internal and external customer needs in a manner that will promote the profile and effectiveness of the organisation. To create a customer care culture which all parties involved in will benefit from and to provide a more coordinated and enjoyable working environment.

Sessions include:


Raising the Bar in customer service and sales (good to great)

This programme will give the participants the skills, knowledge and confidence to effectively contribute to the successes of the organisation in providing proactive and effective customer solutions. To create a customer care and sales focus culture by working effectively together in difficult trading times.


The programme covers:


Professionals Sales Techniques on the Phone

This course will demonstrate to the participants how they can effectively transfer customer services skills in to sales skills to maximise sales opportunities with new and existing clients.

The course will be very interactive to help the delegates practice new skills and enhance existing skills in gaining confidence in maximising client opportunities. Group presentations, simulated role-play, individual and team exercises will demonstrate the enjoyment and rewarding world of a more proactive sales initiatives can bring, organisations, departments, teams and of course individuals.

Key learning from the course:


The Essentials of Sales

Programme Overview

This programme will refresh and re energise any sales team with new sales ideas and help them become even better, creative and effective sales people.

This course provides the participants with a clear structure of the selling process and time will specifically be spent on the key techniques of sales and negotiation to help salespeople develop and learn new sales skills.

The course will be very interactive giving the participants the opportunity to practice new skills in being creative to deliver solutions to their prospective client needs. The programme will take the participants outside of their comfort zone and test their real ability and potential. The participants will be required to carry out interactive exercises, presentations and group discussions. The delegates will be able to produce an action plan for their learning which can be monitored a reviewed on an on-going basis.

Key learning from the programme:


Sales Facilitation and Presentation Skills

A course for those experienced in the sales process, providing an opportunity for professional development to maximise sales performance. Delegates gain from a fresh perspective on the sales function and a chance to benchmark their current skills and sales strategies. Role-plays and exercises explore the use of presentations and strategies for dealing with all types of customers and sales situations. Delegates will have the opportunity to improve their formal presentation skills and develop facilitation skills which enable customers to make decisions and say yes.